Refund and Returns Policy

Refund & Returns Policy

Tradaily Pty Ltd (operating as Tradaily Cloud Co, tradailycloud.co.za) is committed to ensuring your satisfaction with every purchase. Please read our refund and returns policy carefully before placing an order.

1. Age Verification & Legal Compliance

All products sold on Tradaily Cloud Co are intended for adults aged 18 years and older. By purchasing from us, you confirm that you are of legal age. We reserve the right to cancel any order where age verification cannot be confirmed. No refund will be issued for orders cancelled due to failed age verification where fraudulent information was provided.

2. Returns Window

You may request a return or exchange within 7 days of receiving your order. After 7 days, we are unable to offer a refund or exchange unless the item is faulty or damaged upon arrival.

3. Eligible Items for Return

To be eligible for a return, the following conditions must be met:

The item must be unused, unopened, and in its original sealed packaging.
All accessories, manuals, and components must be included.
You must provide proof of purchase (order confirmation or receipt).

4. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned or refunded:

E-liquids and vape juices — once opened or used, these cannot be returned due to health and safety regulations.
Disposable vape devices — once activated or used, these are non-returnable.
Shisha tobacco / molasses / herbal shisha — these are perishable consumables and cannot be returned once opened.
Hookah coals and charcoal products — cannot be returned once the seal is broken.
Mouthpieces and hoses — for hygiene reasons, these cannot be returned once used.
Any item returned more than 7 days after delivery.
Sale or clearance items (unless faulty).
Gift cards or store credit vouchers.

5. Faulty or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery at support@tradailycloud.co.za or call 076 699 9642. We will arrange a replacement or full refund at no extra cost to you, provided:

You provide clear photographic evidence of the defect or damage.
The product has not been misused or tampered with.

6. How to Initiate a Return

To request a return, please follow these steps:

Contact us at support@tradailycloud.co.za or via our Contact Us page within the returns window.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Await our return authorisation confirmation before sending any items back.
Ship the item(s) securely to the address provided in the authorisation email.

Note: Unauthorised returns (items sent without prior approval) will not be accepted and may be returned to sender at their expense.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrectly sent by Tradaily Cloud Co. We recommend using a trackable courier service, as we cannot be held responsible for items lost in transit.

8. Refund Process

Once we receive and inspect the returned item, we will notify you of the outcome via email. If approved, your refund will be processed within 5–7 business days to your original payment method. Please note that bank processing times may vary.

9. Exchanges

We offer exchanges for the same or equivalent item if the original item was defective or incorrectly sent. If you wish to exchange for a different product, you will need to return the original item (subject to our returns policy) and place a new order.

10. Order Cancellations

Orders may be cancelled before dispatch by contacting us immediately. Once an order has been dispatched, it cannot be cancelled and must follow the standard returns process.

11. Contact Us

For any questions about our Refund & Returns Policy, please reach out to us:

Tradaily Pty Ltd (operating as Tradaily Cloud Co)
Dragon City, Fordsburg
Phone: 076 699 9642
Website: tradailycloud.co.za

This policy was last updated on 23 March 2026.